Please review the following policies carefully.

ALL DISPUTES MUST BE OPENED ON OUR PLATFORM. OTHERWISE, YOUR ACCOUNT MAY BE PERMANENTLY BLOCKED.

We offer a faster dispute resolution process and appreciate it if you provide:

a. Photos or videos clearly showing the damaged item. If a photo is insufficient to prove damage, please upload a video.

b. A screenshot of the customer’s complaint (e.g., PayPal dispute, email, etc.) showing the customer's name, date, and message content.

c. Returned products if requested by our Dispute Team.

Unless otherwise stated in the “Important Interpretation” section, we will issue a refund, resend the item, or accept a return in the following situations:

1. Orders Delayed

Orders are considered delayed if they lack tracking information, remain in transit, are pending, or are marked as expired 60 days after departing from our warehouse. Some exceptions apply:

– USA: Orders are considered delayed after 45 days.

– Brazil: Orders are considered delayed after 110 days due to customs delays.

– Certain shipping methods are not eligible for dispute claims (see “Shipping Method Limits”).

Notes:

– If the package is pending at the local post office due to an insufficient address, unclaimed status, or similar issues, customers should contact or visit their post office.

– In Israel, delivery is typically made to self-service pickup cabinets. Customers should check their local post office.

– If a tracking number shows "delivered" but the customer claims non-receipt, we will investigate, which may take 1–2 months, though resolution is not guaranteed.

2. Orders Not Received

If tracking indicates the order is delivered, we do not offer refunds or resends.

To file a dispute in this case:

a. A non-delivery certificate with an official postal seal from the local post office is required.

b. If tracking shows an "Alert" status, the possible reasons include:

– Incorrect or insufficient address

– No such number

– Unknown recipient

– Delivery refused

– Package not picked up in time

– No safe delivery location

– Uncleared customs

– Other delivery issues

Notes:

– Local couriers usually attempt delivery 1–3 times. If unclaimed, packages are stored for 3–7 days at the local post office. The customer must collect it or risk the package being returned or lost.

– If a return service is available to China, the returned items will be stored in your private inventory. We will not issue a refund in this case.

– We are not responsible for packages destroyed or returned due to unprocessed undelivered orders.

3. Products Damaged

We offer:

– A full refund or replacement for severely damaged items.

– A partial refund or replacement for minor damage (e.g., wrinkles, thread issues, minor scratches).

Notes:

– For fragile items, we recommend selecting a refund.

– Damaged packaging is not covered due to the nature of international delivery.

– Damage claims for general or electronic products must be made within 30 days of delivery.

– For service products, we will only refund the China-market price if you purchased a quality inspection service.

4. Incorrect or Missing Products

We follow strict quality control, but if an issue arises, we will:

– Provide a full refund or replacement for incorrect items.

– Provide a refund or resend for wrong color/size (if it doesn’t affect function), with customer complaint screenshots.

– Provide a partial refund or resend for missing parts, depending on how it affects product function.

– Resend any missing accessories.

Note:

For sizing issues, please measure the product using the correct method and include a photo. This helps us resolve your dispute faster.

5. Order Cancellations

We offer a full refund if the order is canceled before the product is processed by the warehouse.

Exceptions:

– POD (Print-on-Demand) orders cannot be canceled after payment.

– Preorder inventory orders cannot be canceled after payment, as they are reserved for you.

– Video and photo service orders cannot be canceled after payment due to advance scheduling and preparation.

Important Interpretation

1. Dispute Deadline

You cannot open a dispute once the order status is closed or if third-party tracking becomes unavailable.

2. Force Majeure

We are not responsible for product damage or shipping delays caused by events outside our control, such as epidemics, wars, natural disasters, customs delays, or strikes. We will notify you via chat, email, or messaging apps (e.g., WhatsApp, Line).

3. Shipping Method Limits

Some shipping methods are not trackable in certain regions. We do not accept disputes for:

– PostNL

– Electric PostNL

Note: Remote addresses may be subject to additional shipping charges.

4. Destination Limits

Due to international shipping limitations, we cannot accept disputes for orders shipped to certain countries. (Full list retained for reference.)

5. Returns

Returns are only accepted at our China warehouse, but we do not recommend returning items due to high costs, long transit times (up to 3 months), and high risk of loss or damage.

a. If you still wish to proceed, please follow our official return process.

b. Returned products must be sent within 30 days of receipt.

6. Service Products

– We may not refund service products delayed or damaged in shipping.

– We are not responsible for quality issues if the supplier is not us.

– If the product was not inspected by us, disputes may not be accepted.

7. Unacceptable Disputes

We will not accept disputes for:

– Buyer’s change of mind

– Claims that the description isn’t accurate

– Product smells

– Buyer ordered the wrong item or SKU

– Incorrect shipping address

– Pre-negotiated differences

– Tracking information deleted by courier

– Packages returned, discarded, or held due to customs compliance failures